Lately, it has been happening often that members use the community list to ask about problems that they should direct at the support address (support[at]vpsfree.org) instead. Here is a kind of key to help you decide in which cases you should use each.

• payment problems
• VPS failing to boot
• connection problems
• problems with vpsAdmin
• other problems that require the action of an admin
• read how to write to our support!

• questions about software / service configuration
• solution recommendations (should I use Apache or Nginx?)
• other community-related matters, such as meetups, etc.

In addition to that, you can visit the section about our communication channels