When Should I Write to the Support Team and When to the Community List?

Lately, it has been happening often that members use the community list to ask about problems that they should direct at the support address (support[at] instead. Here is a kind of key to help you decide in which cases you should use each.


  • payment problems
  • VPS failing to boot
  • connection problems
  • problems with vpsAdmin
  • other problems that require the action of an admin

Community List

  • questions about software / service configuration
  • solution recommendations (should I use Apache or Nginx?)
  • other community-related matters, such as meetups, etc.

In addition to that, you can visit the section about our communication channels

information/where_to_write.txt · Last modified: 2018/05/31 09:14 by Aither