information:support
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| Both sides previous revisionPrevious revisionNext revision | Previous revision | ||
| information:support [2016/10/30 14:58] – toms | information:support [2024/01/02 08:03] (current) – Link to welcome discourse topic aither | ||
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| - **Check** that the problem really isn’t on your side, so that you don’t bother the support with unnecessary requests. | - **Check** that the problem really isn’t on your side, so that you don’t bother the support with unnecessary requests. | ||
| - | - If the problem is on your side and not even Google can help you, write to our [[Communication|community list]] and **ask others** for advice. | + | - If the problem is on your side and not even Google can help you, write to our [[https:// |
| - | - Our support uses the email address | + | - Our support uses the email address [[mailto: |
| - Each email needs to have a clear **subject** where you summarize your problem. So don’t use subjects like “Problem”, | - Each email needs to have a clear **subject** where you summarize your problem. So don’t use subjects like “Problem”, | ||
| - If you’re writing a longer email, make logical **paragraphs** in the text in order to make reading it easier. | - If you’re writing a longer email, make logical **paragraphs** in the text in order to make reading it easier. | ||
| - | - Add your **member ID** or at least your **VPS ID** to the email. This helps us identify the sender and find the problem. | + | - Add your **member ID** or and your **VPS ID** to the email. This helps us identify the sender and find the problem. |
| - You can address us by our first names in emails – we all use our first names in vpsFree.cz. We will automatically use your first name to address you, so please don’t be offended. | - You can address us by our first names in emails – we all use our first names in vpsFree.cz. We will automatically use your first name to address you, so please don’t be offended. | ||
information/support.1477839482.txt.gz · Last modified: 2016/10/30 14:58 by toms
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