Knowledge Base

Information about vpsFree.org, manuals and FAQs

User Tools

Site Tools


information:support

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

information:support [2016/10/30 15:23]
toms created
information:support [2016/10/30 15:58] (current)
toms
Line 1: Line 1:
 ====== How to Write to Our Support ====== ====== How to Write to Our Support ======
  
-First, make sure if you really want to write to our support. There are also other [[informace:​kam_psat|ways how to reach us]]. Before you start writing an email, make sure that you have gone through the following steps:+First, make sure if you really want to write to our support. There are also other [[Where_to_write|ways how to reach us]]. Before you start writing an email, make sure that you have gone through the following steps:
  
   - **Check** that the problem really isn’t on your side, so that you don’t bother the support with unnecessary requests.   - **Check** that the problem really isn’t on your side, so that you don’t bother the support with unnecessary requests.
-  - If the problem is on your side and not even Google can help you, write to our [[informace/​komunikace|community list]] and **ask others** for advice. +  - If the problem is on your side and not even Google can help you, write to our [[Communication|community list]] and **ask others** for advice. 
-  - Our support uses the email address podpora[at]vpsfree.cz. **Email is not like text messaging on your phone** – don’t write short messages, describe your problem in detail.+  - Our support uses the email address podpora[at]vpsfree.org. **Email is not like text messaging on your phone** – don’t write short messages, describe your problem in detail.
   - Each email needs to have a clear **subject** where you summarize your problem. So don’t use subjects like “Problem”,​ but rather “VPS not Starting” or “Assigning PTR record”.   - Each email needs to have a clear **subject** where you summarize your problem. So don’t use subjects like “Problem”,​ but rather “VPS not Starting” or “Assigning PTR record”.
   - If you’re writing a longer email, make logical **paragraphs** in the text in order to make reading it easier. ​   - If you’re writing a longer email, make logical **paragraphs** in the text in order to make reading it easier. ​
   - Add your **member ID** or at least your **VPS ID** to the email. This helps us identify the sender and find the problem.   - Add your **member ID** or at least your **VPS ID** to the email. This helps us identify the sender and find the problem.
   - You can address us by our first names in emails – we all use our first names in vpsFree.cz. We will automatically use your first name to address you, so please don’t be offended.   - You can address us by our first names in emails – we all use our first names in vpsFree.cz. We will automatically use your first name to address you, so please don’t be offended.
information/support.txt · Last modified: 2016/10/30 15:58 by toms