information:support
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| information:support [2016/10/30 14:23] – created toms | information:support [2016/10/30 14:58] – toms | ||
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| ====== How to Write to Our Support ====== | ====== How to Write to Our Support ====== | ||
| - | First, make sure if you really want to write to our support. There are also other [[informace: | + | First, make sure if you really want to write to our support. There are also other [[Where_to_write|ways how to reach us]]. Before you start writing an email, make sure that you have gone through the following steps: |
| - **Check** that the problem really isn’t on your side, so that you don’t bother the support with unnecessary requests. | - **Check** that the problem really isn’t on your side, so that you don’t bother the support with unnecessary requests. | ||
| - | - If the problem is on your side and not even Google can help you, write to our [[informace/ | + | - If the problem is on your side and not even Google can help you, write to our [[Communication|community list]] and **ask others** for advice. |
| - | - Our support uses the email address podpora[at]vpsfree.cz. **Email is not like text messaging on your phone** – don’t write short messages, describe your problem in detail. | + | - Our support uses the email address podpora[at]vpsfree.org. **Email is not like text messaging on your phone** – don’t write short messages, describe your problem in detail. |
| - Each email needs to have a clear **subject** where you summarize your problem. So don’t use subjects like “Problem”, | - Each email needs to have a clear **subject** where you summarize your problem. So don’t use subjects like “Problem”, | ||
| - If you’re writing a longer email, make logical **paragraphs** in the text in order to make reading it easier. | - If you’re writing a longer email, make logical **paragraphs** in the text in order to make reading it easier. | ||
| - Add your **member ID** or at least your **VPS ID** to the email. This helps us identify the sender and find the problem. | - Add your **member ID** or at least your **VPS ID** to the email. This helps us identify the sender and find the problem. | ||
| - You can address us by our first names in emails – we all use our first names in vpsFree.cz. We will automatically use your first name to address you, so please don’t be offended. | - You can address us by our first names in emails – we all use our first names in vpsFree.cz. We will automatically use your first name to address you, so please don’t be offended. | ||
information/support.txt · Last modified: 2024/01/02 08:03 by aither
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